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Mission Statement
The goal of the Customer Service Committee
is to provide information, training, and networking
opportunities to people in the Wisconsin water industry who
work in customer service and with the State regulatory agency,
PSCW. These opportunities are primarily provided through
presentations at seminars on topics of interest which may
include regulatory changes and issues, customer service or self
improvement topics , as well as other issues.
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Events and Meetings
"Customer Service: Everyday in Every
Way" Customer Service
Seminar
Crowne Plaza Hotel, Madison, WI - June 6th, 2007
Customer Service Seminar Bill Payment Options
Click here for 2008
Customer Service Seminar Brochure
Customer Service & Utility Clerks Conference
This day long conference was held November 6, 2003 at the
Country Inn & Conference Center in Waukesha. The morning speaker
was Bill McKonkey from UW-Oshkosh who spoke on 'Bringing out the
Best in People' . After lunch the seminar broke into specific
tracks depending the attendees area of interest.
The Customer Service session included Jeff Perez from Northern
Data services discussing the 'Virtual Clerk' . Then Ann Perry-Witmer
from Strand & Associates presented “ The Bilingual Water
Professional – Learning to Translate Technospeak into English'.
The Utility Clerk session was presented by John Andres of
Virchow, Krause & Co., LLP who spoke on 'Customer Billing Rules
and Regulations' and 'The Latest Trends in Water Rates'.
The whole group reconvened for Judy Walz, RN to discuss 'Healthy
Choices: Balancing Health & Well Being in Today's Work
Environment' . Six waterworks continuing education credits were
offered for attending the complete seminar.
Annual WWA Conference
On September 15, 2004 the Customer Service has set up a
interesting and informative Customer Service/Administration
Tract. In the presentation ' Enter the Electronic Payment Age'
the La Crosse and Kenosha water utilities will explain how to
collect payments using ACH electronic payments or credit cards.
Following that Tim Herlitzka, CPA from Virchow Krause will
discuss Financial Tools to Better Manage your Utility.
Then some expert advice will be offered when Richard Heinemann
from the Boardman Law Firm will speak on 'Bankruptcy
Collections' . Several regulatory topics will be presented by
Jane Zemlicka of the PSCW. She will speak on the 'Disconnection
Process' and 'Customer Collections via the Taxroll'.
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Committee Members
| NAME |
POSITION |
COMPANY |
E-MAIL |
| Nancy Schauer |
|
Shawano Municipal Utilities |
715-526-7725 |
| Cathy Brnak |
Chair |
Kenosha Water Utility |
262-653-4312 |
| Amy Lesnjak |
|
Racine Water Utility |
262-636-9435 |
|
Daniel Winkler |
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Lake Geneva Water |
262-248-2311 |
| Ruth Wisniewski |
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South Milwaukee Water |
414-768-8070 |
| Kent Taylor |
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Green Bay Water Utility |
920-448-3480 |
| Tony Averback |
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La Crosse Water Utility |
608-789-7520 |
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Join Our Committee
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Please
complete the information requested below and click the submit
button to send it to the Committee Chair. Thanks!
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