Customer Service

Mission Statement

The Customer Service Committee provides information, training and networking for drinking water professionals whose areas of responsibility include, but are not limited to, customer service, utility business operations, public outreach and interaction with the regulatory agency, the Public Service Commission of Wisconsin (PSCW). The committee prepares an annual seminar, usually held in June, and provides articles for the WWA newsletter. Topics include regulatory changes and issues, customer service best practices, new technology. Roundtable discussions with audience participation allow everyone to learn from others in the profession.

Plan now to attend the 2010 Customer Service Seminar on June 16. Click here for a brochure.


 Join Our Committee

2010 Customer Service Committee Roster

Name Community/Company E-Mail
Rosalind Rouse, Chair Milwaukee Water Works  rosalind.rouse@milwaukee.gov
Dave Lewis, Board Liaison Kenosha Water Utility Dave.lewis@kenoshawater.org
Cathy Brnak Kenosha Water Utility wcathyb@kenosha.org
JoAnn Ashauer Darboy Joint Sanitary District dsd@athenet.net
Cindy Borkuis Lake Geneva Water Commission lgwatergirl@genevaonline.com
Maria Klasinski Badger Meter mklasinski@badgermeter.com
Amy Lesnjak Racine Water & Wastewater Utility amy.lesnjak@cityofracine.org
Jane Niggemann South Milwaukee Water Utility niggemann@ci.south-milwaukee.wi.us
Dan Winkler Lake Geneva Water Commission lgwater@genevaonline.com
Jane Zemlicka Public Service Commission jane.zemlicka@psc.state.wi.us

 

 

 

 

 

 


American Water Works Association