Customer Service

Mission Statement

The Customer Service Committee provides information, training and networking for drinking water professionals whose areas of responsibility include, but are not limited to, customer service, utility business operations, public outreach and interaction with the regulatory agency, the Public Service Commission of Wisconsin (PSCW).

The committee prepares an annual seminar, usually held in June, and provides articles for the WWA newsletter. Topics for both include regulatory changes and issues, customer service best practices, new technology. Roundtable discussions with audience participation allow everyone to learn from others in the profession.
 

Save the Date:  2011 Customer Service Seminar - June 8th at Cabelas in Richfield

 

Read the Summary of the 2010 Customer Service Seminar.

Click here for a brochure.

Join Our Committee

2011 Customer Service Committee Roster

Name Community/Company E-Mail
Rosalind Rouse, Chair Milwaukee Water Works  rosalind.rouse@milwaukee.gov
Kevin Richardson, Board Liaison Town of Windsor kevin.richardson@tds.net
Cathy Brnak Kenosha Water Utility wcathyb@kenosha.org
Dan Winkler Lake Geneva Water Commission lgwater@genevaonline.com
Cindy Borkuis Lake Geneva Water Commission lgwatergirl@genevaonline.com
Amy Lesnjak Racine Water & Wastewater Utility amy.lesnjak@cityofracine.org
Jane Niggemann South Milwaukee Water Utility niggemann@ci.south-milwaukee.wi.us
Nikki Jackson Milwaukee Water Works nichelle.jackson@milwaukee.gov


American Water Works Association